Refund policy

Last updated: 29/11/2025

At MyPad, we want every customer to be satisfied with their purchase. If you experience an issue with your order, please contact us at support@mypad.shop within 7 days of receiving your item.

Returns

Because our mousepads are custom-printed and made to order, we only accept returns in the following cases:

• The item arrived damaged

• There is a manufacturing defect

• You received the wrong size or design

• Your order was lost in transit

To start a return, email us with:
• Your name
• Order number
• Photo/video of the issue

Refunds

Once your case is reviewed and approved, we will issue either:

• A replacement product or

• A refund to your original payment method

Refunds may take 3–7 business days to appear.

Non-returnable items

• Custom-made items without defects

• Items damaged by misuse

• Clearance/sale products